Quality Policy


The company “Noa Control” shpk, will be committed to achieve and maintain a high professional quality standard in all aspects of work in the service of customers in time and quality, meeting all relevant legal requirements and its environmental safety policy during the performance of activities for which it has been accredited or approved. NOA CONTROL has continuously created, maintained and improved the management system according to the latest review of ISO / EC 17025, ISO / IEC 17020, ISO / IEC 17024 and all other implemented standards and requirements of our accreditation and approval body. We make great efforts to maintain the impartiality and operational integrity of the analysis in accordance with the provisions of national laws and ISO / EC 17025; ISO / IEC 17020; ISO / IEC 17024 and all other applicable standards.


  • Noa Control Company provides high standards of inspection services, professionally, impartially, transparently and promises continuous improvement of its performance in accordance with the relevant standards and relevant legislation in force.
  • The purpose of the management system is to define a standard direction for providing a service to our customers of the highest quality, building the trust of customers in the validity of the results of Noa Control services.
  • The management system ensures continuity regardless of personnel changes or management.
  • Quality documentation serves as a means of communication, as well as a training tool for current and new employees.
  • Noa Control staff adheres to a Rigid Quality Management System to ensure customer satisfaction when using our services.
  • Senior Management is committed to complying with ISO / IEC 17025, ISO / IEC 17020, ISO / IEC 17024 and all other applicable standards and requirements of accreditation, metrology and calibration and approval bodies. We will continuously evaluate and improve the effectiveness of our management system as needed.
  • It is very important that all staff act in accordance with the requirements of the Management System, the requirements of our clients, as well as the requirements of the relevant regulatory authorities. As a result, all personnel performing laboratory, inspection and certification activities must know ISO / IEC 17025, ISO / IEC 17020, ISO / IEC 17024 and all other standards applied by the company, customer requirements, procedures and instructions. of work affecting the quality of work.
  • All testing, inspection, certification activities of the personnel must be carried out in accordance with the Company’s Management System, defined methods and customer requirements. Our service standard will exceed the expectations of our customers for accurate, repeatable and impartial results.
  • Personnel should be able to perform testing, inspection, certification activities and be consistently impartial.
  • Noa Control is committed to providing customers with very high quality professional services by ensuring that testing, inspection, certification of personnel are performed according to high service standards to achieve customer satisfaction, accuracy in results and timely delivery of reports. / certificates and meet or exceed customer expectations on an ongoing basis
  • Noa Control maintains healthy relationships with customers by cooperating with them or their representatives in clarifying requirements, monitoring activity results, etc.
  • Noa Control aims to meet legal requirements and other requirements in accordance with the energy sources in use by the company, environmental protection and occupational safety and health.
  • Noa Control has access to the process to create an analytical system through documented information.
  • Noa Control updates the Quality Management System in daily culture and practices as a long-term commitment to quality, environment, safety and health at work, continuous improvement and satisfaction of stakeholders.
  • Noa Control ensures understanding and compliance with the relevant statutory, legal, other, regulatory and contractual requirements in the functions within the work environment in which it adheres.
  • Noa Control preserves natural resources and in particular energy, water, raw materials and promotes the development of natural green surroundings. Collaborates with suppliers who provide materials and equipment tested for the impact they have on the environment and a high level of safety for employees. It is also oriented towards the use of electronic communication for the distribution of documentation, eliminating as much as possible their printing for the protection of trees and the environment.
  • Reliable results are provided in the testing, inspection and certification service through professional practices for all services provided.
  • Noa Control combines appropriate technologies and methods to improve quality, energy efficiency, environmental protection and the safety and health of third parties.
  • Noa Control anticipates future changes, assessing risks and opportunities, and taking measures to eliminate, reduce or control risks related to quality, environment, safety and health at work.
  • Noa Control is aware of any customer information that is considered confidential and informs it in advance of the information it intends to make available to the public authorities.
  • Noa Control ensures by maintaining the confidentiality of the internal information it possesses as well as the external ones to which the company has access (customer and supplier information with which the company cooperates, etc.).
  • Noa Control ensures that risks to society are monitored and reviewed.
  • Noa Control ensures that appropriate control measures are established for quality, environment, safety and health at work;
  • Noa Control ensures finding the information and all the resources needed to achieve the objectives and goals;
  • Compliance with work procedures with self-discipline and maintaining them according to their responsibilities;
  • Promoting whenever possible and using renewable resources;
  • Strengthening, raising awareness, training and competence of contracted employees and staff and fostering dialogue with external Providers, customers and the community;
  • Continuous review of the suitability, adequacy, and effectiveness of the Integrated Management System;
  • Ensuring the availability of the necessary information in the work processes within the company, towards customers and to stakeholders based on its classification according to the procedures of the Integrated Management System.
  • Consulting and continuous participation of employees and the Council for Safety and Health at Work, in the processes and decision-making of the company.




  • Principal management recognizes that impartiality is very important to clients and stakeholders and is committed to ensuring impartiality throughout the testing, calibration and inspection activity. Noa Control ensures that testing, calibration and inspection are performed impartially by contractual obligations.
  • Noa Control has documented structures, policies and procedures to manage impartiality and ensure that relevant activities are performed impartially.
  • NOA CONTROL has created processes to ensure that staff always perform their services impartially and independently. To ensure the functioning of these processes, NOA CONTROL works based on the concept of risk.
  • We maintain a presence of objectivity, independence, from conflict of interest. All our employees are aware of their duties and responsibilities and that the requirement for impartiality must be maintained at all times to ensure that there is no conflict of interest.
  • NOA CONTROL is responsible for its activities and does not allow commercial, financial and other pressures to affect its impartiality.
  • NOA CONTROL does not accept any service or consulting assistance that jeopardizes impartiality.
  • Risks of impartiality are continuously identified and eliminated / minimized through policies and procedures.




  • NOA CONTROL bears full responsibility for the confidentiality of all information obtained through the activity of the laboratory, inspection body and certification staff.
  • NOA CONTROL is committed to maintaining the confidentiality of our customers or stakeholders and any information received or created during the performance of our activity service or provided by various sources from customers, will be considered confidential.
  • NOA CONTROL does not disclose confidential information outside of NOA CONTROL without the prior written consent of the client and other interested parties, unless otherwise provided by law or to fulfill legal obligations.
  • Noa Control will not disclose such information to third parties except when prior approval has been given by customers and / or other related parties, except when required by law.
  • Noa Control is aware of any customer information that is considered confidential and informs it in advance of the information it intends to make available to the public authorities.
  • All our staff is aware that the requirement for confidentiality must be maintained at all times.

One Team One Dream